BISSELL's COVID-19 Response
Our Commitment to Consumers
Please note our physical shop in Mulgrave, Victoria is currently closed to the general public until further notice. However our ONLINE Shop is still operating.
We are working hard to navigate this ever-changing situation to provide our consumers with the service and support they expect. We appreciate your patience and understanding as we work through solutions to best address consumer needs. We are currently experiencing high product demand and an increase in consumer care inquiries which may result in delays.
Due to high demand, the observance of social distancing at our warehouse, and the delays being experienced with Australia Post, your order may take 10 to 14 business days to be delivered.
Please notice this update from Australia Post -
Australia Post has announced it will hit pause on any parcel pickups and lodgements from e-commerce retailers for five days across the Greater Melbourne region, as it struggles to keep up with a huge backlog of deliveries.
The pause will take effect at 12:01am on Friday October 1, and end 12:01am the following Wednesday.
This won’t impact StarTrack Premium, Courier and Express services, Express Post, or any letters.
“The safety of our people is our highest priority,” Australia Post said of the parcel pause.
“This temporary measure will allow us to responsibly clear record parcel volumes while our Greater Melbourne Metro operations are impacted by major COVID-19 disruptions. Our team will continue processing parcels across the weekend in affected areas.
“We apologise for the inconvenience."
You can visit the Australia Post website for further information here
Our head office, warehouse and shop in Mulgrave, Victoria is currently closed to the general public until further notice.
Questions? Visit the BISSELL support team