Repair of mop, replacing water filter.Require extra set of pads.Internet provided clear pathway to do job.
As this was by second replacement set of pads I would have preferred to order multiple units of the heavy duty pad, say packages of six.
As my steam mop is reasonably new I was able to locate company and product information, service requirements from packaging. The internet gave me all the information I needed to rectify my problems and get the most out of my steam mop. A most successful and satisfying exercise.